OUR POLICIES

REFUND POLICY:

By making a purchase on RoyalBotanicsShop.com you are demonstrating a clear understanding that you are purchasing products containing Hemp Derived CBD or other cannabinoids including Delta-8 THC. It is up to you to check your state about the legality of purchasing any product on our websites including Delta-8 THC or other rare and minor cannabinoids that may not be legal in your state. You must be 21 to purchase products on our website.  If we decide to refund an order that is unopened and unused there will be a 30% (does not include shipping fees) restocking fee charged before a refund is processed. The refund will be processed within 7-10 days from approval. 

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All sales are final and there are no refunds for private label orders or any edible product (GUMMIES). The only circumstance when we will provide a replacement is if we did not ship the product you ordered. A return label and RMA (return merchandise authorization) Number will be provided to send back the unopened and unused items and once received, we will send you the correct products. You have 48 hours to notify us if you received the wrong product. Email info@RoyalBotanicsShop.com to let us know.

We provide a thorough product description, ingredients for each product and a 3rd Party COA for our products, so there should be no confusion as to what you are ordering. If you order the wrong product, we are not responsible for replacing it.

We do not have a money back guarantee since CBD and all cannabinoids affect everyone differently. Your experience may not be the same as someone else’s.

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Our products have not been evaluated by the FDA and are not intended to diagnose, treat, or cure any disease. Always check with your health care provider before taking/trying new products.

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If your product is damaged in shipping, please take a picture or video of the original packaging and send to us within 24 hours or receiving your product. A determination will then be made once we are able to review the situation.

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Send all inquiries, pictures or videos to info@RoyalBotanicsShop.com

 

Approved Returns Are To Be Sent To:

Attention Royal Botanics LLC

6696 Center Grove Rd, Suite 400

Edwardsville, IL 62025

(include RMA #)

 

RETURN POLICY:

We reserve the right to refuse returns. With that being said we almost always do accept return requests since we are guided by our desire to offer the best service and we never want to sell a product that doesn’t serve the purchaser. Items being returned must have the tamper-evident seal intact and untampered with. Items must be returned in the condition it was sent in and must be shipped back within 7 days of receipt. Refunds are not processed until the item is received back and has been inspected.

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PRIVACY POLICY:

PERSONAL INFORMATION OBTAINED

The long and short of it is that we only use any information provided by you to track your orders and provide you better service. When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

Additionally, when you make a purchase or attempt a purchase through the Site, we collect certain information from you that you provide, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE THE INFORMATION WE RECEIVE?

We use the Order Information that we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we may use this order information to:

– Communicate with you;
– Screen our orders for potential risk or fraud; and
– Provide you with information relating to our products or services
– We may use the information provided to help us understand how the Site is used in an effort to make improvements

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CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

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MINORS

The site is not intended for individuals under the age of 21.

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CONTACT US IF YOU HAVE QUESTIONS

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us: info@RoyalBotanicsShop.com